January Guest Review: American Airlines 787-9

American Airlines’ 787 Dreamliner dominates most international routes out of Chicago O’Hare International Airport (ORD). I was supposed to be flying from Chicago O’Hare to Shanghai Pudong (PVG) with the service of Main Cabin Extra in seat 11A. However, due to adverse weather conditions and  my previous flight from Dayton being late by 45 minutes, I missed miss my connection to Shanghai. American then rebooked me on a flight to Tokyo Narita (NRT) and then connecting from there with ANA on flight NH921. Luckily for me, the flight to Tokyo is also on a 787-8 Dreamliner. Although I wasn’t too pleased to find out I was moved to seat 19K (a middle seat in the exit row) which American still considers as Main Cabin Extra; they wouldn’t refund me the difference for the seating. I wasn’t happy about being stuck in the middle seat after $189 for my original window seat.

Once on board, I got to my seat and it wasn’t all that bad, I ended up having 8 feet of space in front of me which offered some consolation for the middle seat! Minutes after we finished boarding, the captain informed us that we would have to wait around 20 minutes for deicing which turned out to be a huge lie as we sat for 90 minutes before we even stated de-icing, owing to a large queue at O’Hare.

Deicing was extensive and delayed the flight by quite a margin.

After a long 2 hours of waiting at the gate, we finally started taxiing to the runway – which, surprisingly, took a relatively small amount of time.

Sunset over the Pacific.

Around 20 minutes after departure, cabin crew started serving us drinks. American has a very good selection of drinks onboard and I chose Dr Pepper. Soon after the drink service, they began to serve meals, there was chicken with shrimp or beef noodles, I chose the beef noodles, to my surprise it tasted phenomenal, good job American!

Mood lighting then came on after they collected litter. Although the mood lighting created a very relaxing atmosphere, I wasn’t tired so settled in for a movie. In the exit row of seats, you have to pull the tray table and IFE out of the armrest, thus slightly hampering seat width. However, to make up for that, they offered the movie “IT” which has been one of the films on my “must see” list!

The seats on the Dreamliner were fairly comfortable for the 13 and a half hour flight however I would of liked them to be a bit wider. My original plan was to lean on the window to sleep but I found myself having trouble in the middle. I only slept for 2 hours on this long flight which wasn’t fantastic. I did manage to sleep through the distribution of landing cards for immigration in Japan and when I got up to ask the flight attendant about this, she was rude and said she couldn’t help me because she was “busy” for whatever reason. This was disappointing.

The iconic 787 cabin.

A bit later, we got a little snack which consisted of a Turkey Sandwich and some ice cream, the sandwich was great but the ice cream was hard as rock so I didn’t eat that. In the galley, there was a little snack bar with chips, breads, and cookies that anyone could walk up and take, I didn’t take a lot of food but I did hang out there for quite a while, serving as a good place to stretch and walk around on these long trans-pacific journeys.

American’s “Snack” Meal Service.

Soon after, we recieved our final meal service and began our descent, that meal was a ham and cheese filled croissant which was really good, the croissant was soft and the meat was warm along with the cheese. A nice touch. About 20 minutes before landing the flight attendants told my neighbours and I, since we are in the exit row, that we had to put our bags back in the overhead locker and after we did, in what felt like a blink of an eye, we touched down in Tokyo.

Once I got off the plane, there were lots of gate agents helping everyone with connections since our plane was delayed, I had around 25 minutes for my connection which was not enough for me at all but lucky for me an agent helped me rush through security and she took me on a bus to my gate. The bus ride was around 10 minutes and it gave a really good view of the airport but it was night time so I couldn’t snag any good pictures without glare. To conclude the trip, due to the delayed arrival of my flight, I missed my onward connection and wasn’t able to be with my family for Christmas.

In conclusion I have to say this wasn’t my greatest experience in the skies, however not my worst either. The Dreamliner is a fantastic plane to fly on however, I feel that American would have made my trip a lot better if I wasn’t stuck in that middle seat for so long. If you are ever flying to Japan, I would definitely recommend ANA or JAL over a US carrier just because, at least in my experience, Japanese carriers are more enjoyable to fly on.


This guest review is written by Fengning Liu. To apply for our February Guest Review position, go to www.londonspotter.co.uk/guestreview, fill in the form and send us a sample of your work.