The Concorde Room is notoriously hard to enter. Either rack up 5,000 tier points a year to receive a membership card to the room or spend £5,000 and fly first class out of London Heathrow and you will be able to enjoy the elite room of Terminal 5.
On a recent day-trip to Berlin, I was lucky enough to be accompanied by someone who had racked up enough tier points to have that card. Luckily for me, members can take in one guest with them so when Paul rocked up with me, not a single eyebrow was raised and we walked into T5 paradise. See my full video review below!
There is no other way to describe the CCR than luxurious. The moment you walk in, luggage is taken from you for storage, your coat is hung up and you are personally welcomed to your seat. Paul passes through the lounge so often that Mo (the lounge manager) knew him by name and had a lengthy chat with him as we walked to our seat.
Once seated, he brought us two glasses of cold Laurent Perrier Vintage champagne which retails at a whopping £110 a bottle. It was the perfect way to sit down at 8am.
The lounge isn’t huge by any stretch of the imagination but it also doesn’t need to be. There were probably 10 people inside when we got there but that number did increase over the three hours we were inside. Once you walk in past the storage area, there is a piano sitting there waiting to be played.
To the right of the piano is the large seating area which occupies most of the room. To one side of the seating area is the bar.
To the other side is the Concorde dining room.
The dining area has a handful of small booths where passengers can dine in ones or twos.
We opted to dine outside the dining area which the staff were completely ok about.
Outside the main room is the terrace. As Mo explained to me, the terrace is filled with ‘Moroccan style furniture’.
It was extremely colorful and the seats were as comfortable as inside.
Finally, in the corner of the lounge is a corridor which takes you to the cabanas and washrooms.
There are four cabanas. The cabanas are available for up to four hours and give passengers the opportunity to sit back and relax during their layover.
Each cabana is fit with a sofa/bed and TV
A table for eating on.
And a bathroom fit with a shower. There would be no need to leave the cabana as each one has a button for calling a member of staff.
In terms of food options, the meals are fantastic. Seeing as we were there so early, it was the breakfast menu we could use. You are given two breakfast menus, one for the lounge and one for the dining area.
The lounge menu included croissants, cereal and yogurts while the dining menu had hot food options such as a full English which I tried.
The English was good but wasn’t served with toast which I’m sure I could have requested. During breakfast, the staff made sure to keep refilling our glasses so that we never ran out.
After seeing me filming the menus, a member of staff asked if I would like to see the lunch menu too. When I agreed he came back with every single menu they had and talked us through each one. What it showed was that you’d struggle to go hungry in a lounge like this.
The Concorde staff were really what made the lounge stand out to me. They were welcoming and friendly throughout and knew the regulars by name. This really helped to show me how exclusive this lounge is. Once we had finished eating, snacks were brought to us which tasted fantastic. My personal favourite was the stuffed red peppers.
Once we were ready to leave, Paul asked the staff for two of his favourite drink. I had no idea what was coming but suddenly two Espresso Martini’s arrived and I was over the moon! The drink is amazingly presented and tasted just how it should.
After knocking back the Martini we were ready to go and left the lounge feeling slightly less sober than when we had entered it.
The Concorde room is exclusive and very hard to access. It is probably the most luxurious lounge I have ever been to even though the food and drink were no better than some business class lounges (ie: the Clubhouse). The staff were the best I have ever seen and I can’t wait to come back here in the future.