If you’ve been reading my delivery reports recently, you’ll know that Norwegian are receiving B787s at a rapid rate. They currently have 32 on order but that will most likely be rising in the future. I flew one of their 787s on DY7016 – New York JFK to London Gatwick – in Norwegian’s ‘Premium’ cabin to see what they were offering.
Norwegian have both B787-8 and B787-9 Dreamliners in their fleet. The -8 variant has 32 premium seats and the -9 has 35. I flew on G-CJUI, a 787-9 model that was delivered to Norwegian in April 2017. The aircraft is setup with 42 rows – the first 5 rows are fitted with ‘Haeco model 3050’ premium seats in a 2-3-2 configuration and the following 37 with economy seats in a 3-3-3 configuration.
The Premium seats offer a generous 46” of pitch and 19” of width. The legroom offered is actually the most you will find on any premium economy product on any airline behind Open Skies who offer an inch more. This gives you an idea of the generosity of the product. This compares to the economy seats which offer only 31” of pitch and 17” of width. My seat for the transatlantic flight was 3J.
The 787 Dreamliners boast a complete overhaul in onboard product from the old aircraft people are used to flying. Ranging from windows with automatic dimming to a state of the art cockpit, the 787 really is how the next generation of flying will look. The flight deck is similar to that of the B737MAX which I flew a few days earlier in terms of automation.
The aircraft is powered by two Rolls Royce Trent 1000 engines which generate a whopping 74,000lbs of thrust each. With that said, they are some of the quietest engines in the industry, thanks to noise reducing chevrons fitted to the rear. The aircraft has 3 galleys and nine toilets. The toilets are also fitted with mood lighting which automatically changes when the doors are locked and unlocked. The crew rest is fitted at the rear of the cabin above the rear galley.
Premium passengers are treated to complimentary lounge access at available airports. One of those airports is New York JFK. Norwegian used to use the Korean Air lounge but have recently moved to the Alitalia Lounge at gate 3. I’d heard mixed reviews of Korean Air’s lounge but was eager to find out what the Alitalia lounge offered. The lounge offers complimentary WiFi which I found a little slow at times. There is no hot food available, just sandwiches and salads from the fridge, crisps and other light snacks and quite a wide range of soft drinks and alcoholic beverage. The lounge windows offered a view of a few gates and it was nice to watch the sun go down and some evening departures.
I sat down with a light dinner and did some work. While the lounge is a nice way of relaxing before a flight, it is nothing special.
Once the cleaners were finished I was allowed free access onto the aircraft to photograph the cabin and meet the crew.
Our scheduled departure time was 23.00 but we were delayed during boarding and finally pushed back 20 minutes late at 23.20 – nothing major and handled very well by the cabin crew. After boarding, I was offered a drink and given a set of headphones by Louise who was operating as one of the two premium crew for the day. We took off from runway 22R at 23.50 and were offered another drink shortly after.
We began our cruise at 39,000ft before ascending to 41,000ft until we hit the western point on Wales where we began to descend for arrival into LGW. The cruise was smooth apart from some very heavy turbulence over the eastern point of Canada. Dinner was served 50 minutes after takeoff at 12.40 New York time. For dinner, I was given a choice of ‘Savory Grilled Chicken Breast’, ‘Rich and Tender Grilled Beef Filet’ and ‘Seared Shrimp Basted in Creamy Lemon Beuree Sauce’. The meals in Premium are still served in Norwegian’s standard boxes. I would love to see a plated meal introduced to Norwegian’s menu. I went for the beef, seeing as I had chicken on the MAX trip up to New York.
The meal was well presented and tasted good. I was, without a doubt, full for the rest of the trip. After the meal service, the whole cabin was offered tea or coffee and a choice of either Cognac or Bailey’s. This was a really nice touch.
Premium seats are fitted with flip-out IFE screens which come out of the middle arm rest. The screens are bigger than those in economy class and have a good selection of films and TV programs available. I really enjoyed the different maps that were available to use during the crossing and had these up for most of the flight. The IFE also has a nice feature which allows you to order drinks (complimentary for premium passengers) and snacks.
Charging points are included in the premium seat which allows to work on the go. This compares to the economy product where there are two plugs per three seats. The 787s haven’t, yet, been fitted with wifi which is a shame. I’d love to see this coming in the future.
Around an hour before landing we were offered breakfast. I have to say I thought the breakfast was superb. I wasn’t expecting anything major for breakfast but was greeted with a really nice mix of food. My breakfast included a bread roll, slice of parma ham, ball of cream cheese, two slices of cheddar cheese and a selection of fruit pieces accompanied by a coffee. I was really impressed with the breakfast.
Perks of flying premium include a complimentary blanket, headphones, unlimited complimentary drinks, dinner, breakfast, pre-boarding and access out of the aircraft before economy passengers. Thanks to a good flight time we landed at 11.09am on runway 26L at London Gatwick, thus making up for the delays at JFK. Disembarkation was handled professionally and premium passengers were speedily whisked off the aircraft.
The premium seat offered by Norwegian is a cheaper option than most premium economies. I selected a random date in summer 2018 to compare prices. A premium economy fare with British Airways from LHR-JFK on July 17th will set you back £1707. On the same date, a Premium fare with Norwegian will cost you £502. Being a lot cheaper, you would expect Norwegian’s premium service to be a lot worse than that of its competitors but I didn’t find that. I found that I had a surplus of legroom (46” – more than any of its competitors in London) and enjoyed complimentary drinks throughout the flight. A premium fare also gives you the flexibility of taking two checked bags onboard, seat reservation and fast track access at selected airports. Upgrading to Norwegian’s premium fare from a basic economy fare, on my selected day in summer 2018, will cost you £140.
Norwegian’s premium seat offers better levels of comfort at a very competitive price and that should be taken advantage of by all you keen travelers.
Disclaimer: This trip was provided by Norwegian Air.