Towards the end of 2017, Thomas Cook Airlines announced that they would be launching an Economy Plus service on their short and medium haul services. Traditionally, Premium Economy services are only found on short-haul routes when operated by wide-bodied aircraft; intrigued to see how this would fare on a much smaller Airbus A321, I hopped on board with Thomas Cook from Palma to Birmingham.
When booking my flight, I could have travelled in the main economy cabin for as little as £10.99! The Economy Plus ticket cost £65.99, which I feel was great value for everything that was Included. Any passenger travelling on this fare can check one piece of luggage weighing up to 25kgs, one piece of hand luggage up to 10kgs, a whole host of other extras, including a tasty James Martin Inflight meal and complimentary drinks are packaged together into this exceptional money-saving fare.
MT1249 PALMA DE MALLORCA – BIRMINGHAM:
Having checked in online for my flight, I was able to head straight to security when arriving at the terminal. Access to the Priority Security Lane was included in my ticket and allowed me to quickly head through into the departures hall. After a spot of duty free shopping and a quick bite to eat, I made my way down to the gate and waited for my flight to begin boarding.
When arriving at the gate, myself and my fellow passengers arrived to find that It was still occupied by an easyJet flight to Gatwick. They were awaiting the final passengers to come forward for boarding, but with no sign of them rushing to the gate, it was clear that a delay may be in store. 15 minutes after boarding should of commenced, the screen changed over to a Thomas Cook logo with Birmingham labelled across it.
The gate agent apologised for the delay, and invited priority passengers and families to come forward for boarding. After making my way on board the bus, a short ride took us to a remote stand where our Airbus A321 was waiting. G-TCDE would be flying me back to Brum and after a quick photo, I made my way up the stairs to board. Before reaching my seat, I was greeted by the familiar face of one of my former Monarch colleagues. Following a brief catch up, I settled into my bulkhead seat, 1A. Before my flight I had used Thomas Cook’s Airshoppen service which allows you to pre order your duty free to be delivered on the flight. This was bought to me at my seat before the doors had even closed.
After another short slot delay, we eventually pushed back and departed from Runway 06R. A bumpy climb through the clouds over the Mediterranean kept us seated for slightly longer than usual but eventually the seat belt signs were switched off and Inflight services begun. It was at this point that I encountered my only issue in an otherwise great flight experience. As the meal service began, I found myself not served. As the bar service came through, I ordered myself a Pepsi Max and found myself being asked to pay. I asked the crew member serving me if drinks were complimentary to economy plus passengers, she replied that they were, but that I was a normal economy passenger!
After taking away my boarding pass and booking confirmation email to show the cabin manager. I received a swift apology, my drink and my meal. All Inflight meals served on board Thomas Cook Airlines are designed in co-operation with celebrity chef James Martin. Today’s offering was a Chicken Tikka Masala and coconut rice, accompanied by a Treacle Sponge Pudding with crackers and cheese. The food served was delicious! It’s clear to see why Thomas Cook take pride in working with James Martin and want to push their Inflight Meals as much as possible. For anyone travelling with them in the future, I highly recommend pre purchasing a meal as they are very tasty and great value for money. For anyone that doesn’t, Thomas Cook don’t offer any sandwiches on their bar services so you will be going hungry for the duration of the flight!
After my meal was cleared away, I caught up on some sleep before my arrival back home. Economy Plus doesn’t have a separate cabin on board the Airbus A321, but passengers will find themselves seated in rows 1-4. The seats on board aren’t big and bulky, unlike those that can be found on other airlines flying the A321. I personally found the ones on board very comfortable, lightweight and quite spacious. Being 6” 0’ tall, legroom is normally something I have to struggle with, but not on this flight thanks to my bulkhead seat. With seat selection being complimentary, I made sure that I had the best seat available to me. The overall cabin appearance is well presented, however seeing the drop down IFE screens on an aircraft that is just 4 years old did surprise me.
Our descent into Birmingham began soon after the crew passed through the cabin collecting donations for their partner charity. After arriving onto stand, the worlds best ground handling agency (If you’ve ever flown into Birmingham, you will know that this is me being sarcastic!), Swissport, managed to encounter a problem operating the air bridge. Rather than wait for it to be fixed, disembarkation began at the rear of the aircraft. After a while, the air bridge was reattached to the aircraft, and I was free to make my way home.
As mentioned before in the article, my experience with Thomas Cook was exceptional. All of the crew on board took genuine pride in being able to deliver a nice experience on board my flight and being able to catch up with an old friend was an unexpected privilege. To find a fare that includes everything you can possible need when flying on a budget carrier for a very low price is quite frankly brilliant. Should I ever be flying out to a leisure destination again and be faced with a choice of flying with the likes of TUI, Jet2 and Thomas Cook, I certainly know who I will be choosing!
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